Testing right category of ticket creation in IBM Maximo by BM Watson Assistant based chatbot being tested using BOTIUM

Botium Box
1

Hi,
Appreciate to suggest:-
How to test whether IBM Watson Assistant based chat bot have created right category of service request in IBM Maximo?

Thank You,
Vivek Chauhan
INDIA

2

My knowledge on IBM Maximo is 0.0 (zero dot zero), but as it is from IBM I guess that it has an API, and then there could be used one of the Botium extension points to develop your own Botium asserter - a small snippet of Javascript code to upload to Botium Box and which can be used in the test script files with your magic keyword … for example, if the future Botium IBM Maximo connector has been registered with the magic keyword CHECK_IBM_MAXIMO, the section in the test case script could look like this:

#bot
I created a service request with the number $SERVICE_REQUEST_NUMBER
CHECK_IBM_MAXIMO $SERVICE_REQUEST_NUMBER|Wanted Service Category

I am aware that this is not a task for beginners - it requires:

  • knowledge of Botium Box and Botium Core development
  • experience in IBM Maximo API
  • experience in Javascript development
1 Like
3

Hi,
Is it possible to integrate two APIs in a BOTIUM for IBM Watson assistant based chat bot
One for conversation steps, which is already connected. Other API for IBM Maximo to create service ticket using APIs.

4

Yes, this is possible for sure. Again, there is some experience required with Javascript development, the Maximo API and the Botium API

1 Like
5

Hi,
Refer attached screenshot.
We tried connecting the
“SIMPLEREST_HEADERS_TEMPLATE”: {
“Authorization”: "Bearer {{fnc.env}}eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6Im5PbzNaRHJPRFhFSzFqS1doWHNsSFJfS1hFZyIsImtpZCI6Im5PbzNaRHJPRFhFSzFqS1doWHNsSFJfS1hFZyJ9.eyJhdWQiOiJodHRwczovL2FyaWFkZXYuYXp1cmV3ZWJzaXRlcy5uZXQiLCJpc3MiOiJodHRwczovL3N0cy53aW5kb3dzLm5ldC85ZTY2ZTBiNC03NjhjLTQ1MDYtYTFiNi03ZTQ0YzgwNTk1ZjIvIiwiaWF0IjoxNjE3MDE5MzEwLCJuYmYiOjE2MTcwMTkzMTAsImV4cCI6MTYxNzAyMzIxMCwiYWNjdCI6MCwiYWNyIjoiMSIsImFpbyI6IkUyWmdZSGg0L25sdDBmczU0cHRxNnpzNXRBbzRKUXdXdVBUZGxaaHZQRjFZUUY2N3RSZ0EiLCJhbXIiOlsid2lhIl0sImFwcGlkIjoiOTlhMmY2ZTgtYmZmZC00NTg3LWExNGQtNmQ1ZWM5YzIwNGQzIiwiYXBwaWRhY3IiOiIxIiwiYXV0aF90aW1lIjoxNjE2NTk0MTQyLCJlbWFpbCI6InZpdmVrLmNoYXVoYW42QG1pdGllLmNvbSIsImZhbWlseV9uYW1lIjoiY2hhdWhhbjYiLCJnaXZlbl9uYW1lIjoidml2ZWsiLCJpcGFkZHIiOiIxODUuMjUxLjExLjEwNyIsIm5hbWUiOiJ2aXZlayBjaGF1aGFuNiIsIm9pZCI6ImM3OWQ1MTkwLWFmYTYtNGVjMS04M2FjLTRlMjg1MDQ0NjdjYSIsIm9ucHJlbV9zaWQiOiJTLTEtNS0yMS0xMzgxNzE0NTcwLTgyMDkwNDA5Ny0xODMxMzQxNjQ2LTM3MTA1OCIsInJoIjoiMC5BUkFBdE9CbW5veDJCa1dodG41RXlBV1Y4dWoyb3BuOXY0ZEZvVTF0WHNuQ0JOTVFBRDQuIiwic2NwIjoidXNlcl9pbXBlcnNvbmF0aW9uIiwic3ViIjoiN09oeXVfaUNESmFyWXhZT3Z2ai04M3ZaUjVaMW5QWmxhUFJLN2VwZ2c2TSIsInRpZCI6IjllNjZlMGI0LTc2OGMtNDUwNi1hMWI2LTdlNDRjODA1OTVmMiIsInVuaXF1ZV9uYW1lIjoidml2ZWsuY2hhdWhhbjZAbWl0aWUuY29tIiwidXBuIjoidml2ZWsuY2hhdWhhbjZAbWl0aWUuY29tIiwidXRpIjoiZ05Qc0NoT2t5MHlwLWRZTi1NZzNBQSIsInZlciI6IjEuMCJ9.Gn1eunkCm29qJDzb5gu-FEzK_zNJp7LgvsPTb8auJiC2vOPwVbwcfByj7UJ6QSS1FldneCY4mirtk9uQgPtmLGYtN9RoPlT55GLvjkU07QurpK_hlmkz0QpcZOHa5fAKO35CgzlgNwp6mcm7xcT6eunkzzkYkHmScE28m-C3rSJ7HbW34JnfXcraDnUO0Beuje1N3_DeLsXvhUy-5KAKYUn96zKRPPJV9i61pu6gM1mNrEpZkFxDD0og86gWpbcg5xMb5A9wfvc0QytlaysUSepDSfTtKWZXd7d-EYtb4afslLVUFL1UaHnidk1mUHytPmhprH0wStphBmKMmR4XDw{{/fnc.env}}
}
Still facing challenge to get the data like address and ticket number in botium. While it is clearly visible in chat UI window.
Our specific query is:-
Are we putting these values at right page in BOTIUM?
If yes, then please help.!
If no, then please guide.
BOTIUM_Connection with IBM Maximo|690x342
Thank You

6

I cannot really tell if you are doing it right. It seems as if you want to add a Bearer authentication token to a Generic HTTP/JSON connector. This should be done in the connector settings, not in the Additional Botium Capabilities section.

1 Like